Who are we?
We are a digital marketing agency based in Geneva. As part of our growth and the recent opening of a branch in Lisbon - PLATINUM BOX - we are looking for several talents to build our local team.
Within the scope of our activity with our international customers - publishers in the entertainment area - and to face new challenges of expansion, digital transformation, development of new innovative business models, we are looking for a Bilingual Customer Service Operator. Our goal: performance !
Mission:
- Interacting with customers by email to provide information in response to their requests
- Undertake customer complaint’s handling and administration
- Process refunds
- Ensure that quality service is delivered
- Develop and maintain strong relationship with customers
- Work on customer satisfaction
Your profile:
- You are perfectly fluent (mother tongue or bilingual) in English and in Portuguese and/or Spanish. If you are also fluent in another language, it will be considered as a plus;
- You are used to work with Microsoft Office Pack;
- You have a strong problem-solving mind and analytical spirit;
- You have excellent communication skills and you are customer’s satisfaction oriented
Type of contract:
- Full-time, effective employment contract/open-ended contract
- Remuneration to be defined according to the profile
- Position to be filled immediately
Job located in: Lisbon
Interested? Come on, join the team! We offer you a job in a multicultural environment and a pleasant team.
If you recognize yourself in this profile and are interested in the position we offer, send us your application (cover letter, CV with recent photograph) to the email: drh@logdirect.net
